DMC 6-Strand Cotton Embroidery Floss - Moss Green Ombre, 117 94

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Customer is responsible for all shipping costs if seller is not at fault.

To start a return, you can contact us at [email protected]  Items sent back to us without first requesting a return will not be refunded or returned.

You can always contact us for any return question at [email protected]

Damages and issues

 Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or custom orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Cancelled Orders

Orders which are cancelled prior to being shipped will be subject to a 5% credit card processing fee. We apologize but we get charged by our credit card processing company at the time they forward us the funds they collect from our customers. When we process a refund, not only do we have to pay another processing fee, but they do not refund what they collected on the original transaction.

ET's WORLD NOW